Returns & Refunds Policy

Last updated: 30 October 2026

Our Commitment

Lumiere Cafe wants you to be happy with every order. Nothing in this policy limits any right or remedy you have under the Australian Consumer Law, which cannot be excluded.

Problem With Your Order

If there is a problem with your order — for example it is incorrect, not prepared as requested, or not of acceptable quality — please let a staff member know in-store as soon as possible, or contact us within 24 hours of purchase. Where reasonably possible, please keep your receipt or order confirmation, as this helps us resolve things quickly.

What We'll Do

Depending on the issue, we will offer one of the following at our discretion and in line with Australian Consumer Law: a replacement item, a credit, or a refund to your original payment method.

Change of Mind

As our menu items are prepared fresh to order, we're not able to offer a refund or exchange simply for a change of mind once an order has been made. This does not affect your rights where an item is faulty or not as described.

Refund Processing

Approved refunds will be returned to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to appear, depending on your card issuer or bank.

Contact Us

Questions about a return or refund can be sent to us via our contact page, by phone on 0424 907 743, or in person at Cafe/8 Gipps Street, Concord NSW 2137, Australia.